Customer Care Specialist
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Location
Irvine, CA, United States
Job Type
Full Time
Posting Date
11 August 2034
Essential Job Functions
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Skill and Knowledge Requirements
- Support the operations team in maintaining the restaurant facilities including all fixtures, furniture, and equipment.
- Utilize the service automation ServiceChannel work order platform to manage all repairs and maintenance (work orders, proposals, and invoices). Expected to be 60% or more of each workday.
- Utilize written electronic communications (MS Outlook email and ServiceChannel notes) to correspond with internal stakeholders and external service providers. Expected to be in “real-time” throughout the workday.
- Project manage remodels and assists construction on new store handovers.
- Develop strategies to execute the department’s objectives in a cost-effective, efficient, and timely manner.
- Identify, negotiate, and manage regional and national service providers to ensure high performance in SLA compliance.
Benefits
- Up to 4 weeks of vacation per year plus additional sick days
- Up to 10 Paid Holidays + 1 Floating holidays
- Company provided Recharge Days to unplug and reenergize
- Flexible Hybrid Work Environment
- Competitive bonus program for eligible roles
- Recognition based culture
